Privacy Policy

Privacy Policy

1. Information We Collect

When you browse or place an order on CLOC FZ LLE, we collect certain personal information necessary to process your purchase, including:

• Order & Contact Details: Name, billing address, shipping address, email address, and phone number.
• Payment Information: Payment details (credit card numbers, Apple Pay/Google Pay tokens) are processed securely through our payment gateways (e.g., Stripe, PayPal). We do not store your full credit card details on our servers.
• Technical Data: IP address, browser type, and device information collected automatically via cookies to ensure store functionality and performance.

2. How We Use Your Information

We use your personal data strictly to:

• Fulfill and ship your orders, including coordinating refrigerated shipping carriers.
• Send order confirmations, tracking information, and customer support updates.
• Prevent fraud and maintain the security of our store.
• Send promotional emails or newsletter updates only if you explicitly opt-in.

3. Sharing Information with Third Parties

We only share your information with trusted third-party service providers required to operate our store:

• E-commerce Platform: Ecwid (operates our store backend).
• Payment Processors: Stripe / PayPal / Apple Pay / Google Pay.
• Shipping & Logistics Carriers: Local courier services to deliver your packages.
• Legal Requirements: We may disclose information if required by law or to protect our legal rights.

4. Cookies & Tracking

Our store uses cookies to remember items in your shopping cart, streamline navigation, and understand website traffic patterns. You can choose to disable cookies in your browser settings, though doing so may limit store functionality (e.g., cart persistence).

5. Your Rights & Data Protection

Depending on your location, you have the right to:

• Access, update, or request deletion of your personal data.
• Opt-out of marketing communications at any time by clicking the "Unsubscribe" link in our emails.
• Request clarification on how your data is being handled.

To exercise these rights, please contact us at contact@clocfood.com.